Return and exchange
* All pieces of purchases that you have purchased from Abdulaziz Jewelery and Diamonds, and before they leave from Abdulaziz Jewelery and Diamonds, for shipment to the customer and during the shipping process and when the customer (buyer) receives them, they will have cards or stickers of Abdulaziz Jewelery and Diamonds, and on each piece of jewelry (ring, bracelet, necklace, earring, pendant, chain, reins, ...etc.), and this is considered an agreement and is known to the buyer before completing the purchase process, and as soon as any of these cards or stickers are cut, damaged, or tampered with, the return and replacement policy is canceled This deal and on all purchases made.
* If you received a product that was not required, or the product you received was damaged or defective only, you can file a complaint through the means of communication available in the store to return or replace the product(s) by re-shipping it within 3 days counted from the date of your receipt of the product and documented in the receipt papers at the company Shipping You will be answered within 24 hours and the complaint will be processed within 7 days.
* Any of the products to be returned to us must not have been used, and no tags or stickers of Abdulaziz Jewelery and Diamonds have been removed from them, and they must be in the same condition in which they were received, and they must be in their original condition, free from scratches and fractures, and that they have not been damaged. It has undergone any kind of maintenance, such as enlarging or reducing the size, and its original box or cover is intact, in addition to bringing and presenting the original invoice, and return or exchange within 3 (three) days after the buyer receives the shipment or upon purchasing it from any of our branches. We will not accept any returns. Abdulaziz Jewelery and Diamonds decided that there is one or more reasons that prevent it from being returned or replaced.
* In the event of a return within the aforementioned period, 20% of the invoice value will be deducted, which includes the percentage of shipping fees and the sales commission of the installment companies, as well as consumer and banking expenses from the value of the purchases, which are administrative expenses that Abdulaziz Jewelers and Diamonds paid for the shipment to reach you, and in the case of exchange, you must Your new purchases will be of the same value as the replaced pieces or more, and the buyer will pay shipping fees as an additional value of the value of the purchases, which are administrative expenses to return the pieces to be replaced in each exchange process, provided that the number of replacement times allowed at Abdulaziz Jewelery and Diamonds is only twice, and it will not be Calculating the replacement process if there are any manufacturing technical defects with the purchased pieces, or if pieces from Abdulaziz Jewelery and Diamonds were sent to the buyer that were not agreed upon.
* In the event that the customer shipped purchases to Abdulaziz for jewelry and diamonds, for the purpose of exchange or return, and we found any of the reasons that cancel the exchange or return process (mentioned above) or other reasons not mentioned that were caused by the buyer, they will be recharged to the customer again after notifying him of that and after he Pay shipping costs and administrative expenses from purchases.
*Once we have checked your returns and approved your return, you will be refunded the price you paid via our available payment methods for the product(s) excluding applicable taxes or import duties, if any, and initial delivery charges.
* The amount will not be returned in cash to the customer by Abdulaziz Jewelery and Diamonds for health reasons, and it will not return or replace any purchases that have part of the body part penetrated the throat and crisis (nose, navel, lips).....etc.
* It is not possible to return or replace all manufacturing requests related to the work, such as names and others.
*We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned again and again.
